Privacy and security

Help centrePrivacy and your account

Who can see my recordings?

Only you. Files are stored privately and are only reachable through short-lived secure links made for your account. Other users can never see your projects, recordings, transcripts or edits.

Which services process my recordings?

Your files are stored privately with our storage provider and processed on our own video workers. To make transcripts, only the recording's sound (compressed, never the video) is sent to our speech-recognition provider (Groq), which returns the words. AI edit suggestions send the text of the transcript to our AI provider (also Groq). Davnai Agent, the page assistants and the AI Director use Anthropic's Claude (with Groq as a backup): they receive your message and only what's needed to answer it, such as your video titles, what's said in a video, your calendar or your connected account names. None of them receives your password, payment details or social media logins. Your Davnai Agent chat (the newest 40 messages) is kept with your account so it's there on your other devices; only you can see it, and New chat empties it.

Can Davnai staff see my account?

Only team members with a support role, and only when helping you. They can see your account details, projects, the names and status of your recordings, your jobs and any errors, and your usage, so they can find the problem. They can't change your files or sign in as you, and every time a staff member opens an account it is logged.

Will support ever ask for my password?

No. Never share your password, one-time codes or card details with anyone, including us.

Is my original ever changed?

No. Every edit creates a new file; originals are only removed when their keep period ends or you delete them. Making a video again saves a new version and keeps the earlier ones.

Does Davnai use cookies or track me?

Only the cookies Davnai needs to work: keeping you signed in, keeping the sign-in with a social platform secure, and remembering a notice you closed, and keeping the Dropbox sign-in secure. No advertising or tracking cookies. The full list is on the Cookie policy page (website footer).

Does Davnai give my information to the government or police?

Only when the law requires it. We check every request is lawful, challenge it when it isn't, share only the minimum the law requires, keep a record of it, and tell you first unless the law forbids it. This also covers information from the platforms you connect, such as Facebook, Instagram and Threads. The full details are in section 12 of the Privacy policy (website footer).

Still stuck?

Ask Davnai inside the app, or write to us and a person will reply.

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