Troubleshooting and common questions

When a new version of Davnai goes live, a page you already had open still runs the old version. Davnai notices this and loads the page again by itself (you may briefly see "Davnai was just updated"). If a button still does nothing, reload the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac), or close the tab and open Davnai again. Nothing you saved is lost.

Sometimes the team switches a part of Davnai off for a few minutes (maintenance, or a service Davnai uses is down): for example uploads, making videos, Davnai Agent or posting to social media. Trying it then shows "… is paused for a short while by the Davnai team. Please try again a little later." Nothing you made is lost, jobs already running finish, and scheduled posts wait and go out once posting is back on. A banner at the top of the page may explain more.

The Davnai team sometimes shows a banner at the top of every page: news, a heads-up about maintenance or a problem. Its button (when it has one) opens more details. Close it with the ×; it stays closed in that browser.

After a quiet period, the editor takes up to a minute to start. It then runs normally.

Use Try again (or Try transcribing again). A video that failed also has Try on another worker: it's made again on a different video worker (or a different kind of machine), in case that one had a problem. If it fails a second time with the same reason, contact support and mention the recording name. Failed work never counts toward video minutes.

Uploads retry each part by themselves, so a short drop in your connection doesn't stop them. If an upload still fails, check your connection and upload again; the file starts fresh. When an upload fails while you're online, the Davnai team is told automatically (no file or personal details are sent), and storage is checked every hour so a problem on our side is usually fixed before you notice it.

Large or iPhone (HEVC) recordings get a lighter preview copy a few minutes after upload. Downloads and edits always use the full-quality original.

Phones often record in HDR. Davnai converts HDR to normal colour for every edited video, so colours and brightness look right on every phone and platform. The original upload keeps its HDR.

Each clip's sound and picture are lined up and made exactly the same length before joining, so they stay in step however many clips you join. Videos joined before this fix (October 2026) can be joined again to fix them.

Enhance picture is off unless you switch it on: use it only for dark footage. Edited videos are made from the original in one pass at high quality, and are never made bigger than your recording.

That's the Fill framing. Resize again with Blurred background or Solid background. See framing-and-backgrounds.

⋯ → View transcript → Wrong language? → Transcribe as…. See transcripts.

Thumbnails use the best moment between about 12% and 85% of the video: a sharp, well-lit frame, preferably with a clear face (never the opening frames). To choose your own: Play the video, pause on a good moment and press Use this frame as thumbnail: the video pauses and asks you to confirm the frame and its time (press Keep watching to choose another). The player shows Updating… and then Thumbnail updated with a small picture of the new thumbnail (usually 10–60 seconds; a chosen frame goes ahead of other work); the card changes straight away. If it says the thumbnail couldn't be made, try again or contact support.

It's being used by a job. Wait until the job finishes, then delete it.

Check Recently deleted in the project (items stay there 7 days). Recordings and edited videos also expire after your plan's number of days (Free 7, Starter 30, Pro 60; longer with Keep on paid plans), after reminder emails. If it's neither, contact support.

Check spam and promotions folders, then request it again. Links open a page with a Continue button, which works in any browser.

See video-minutes for exactly what counts. Numbers update when work completes; refresh Home.

Ticking a moment only chooses it. Press Make Shorts (top right of the Make Shorts screen; on a phone at the bottom) to make them; they appear under Edited.

Once a video exists, Finish my video shows View video at the top and the button at the bottom says Make again (for another version with different settings). Refresh the page if it still says Make my video.

When you make the same thing again (for example split a recording twice), the new copies get a number: "Talk – Part 1 (2)". Open ⋯ → Details to see when and how each one was made.

⋯ → Details on any recording or edited video shows its ID with a copy button, plus how and when it was made and its thumbnail's status. Quote the ID when you contact support.